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TRAVEL INFORMATION
Log into ACaeronet and access ETS (emplotyee travel site) through the My Travel tab As of January 22nd, 2007 for air travel outside of Canada, a valid passport is mandatory, - AND you are completely responsible for any and all travel documents required for the counties you intend tyo visit. Contact Air Canada at 1-800-413-1113 (listen to the prompts)
| If you require information about your employee number or travel profile please contact a customer service representative for assistance at 1-866-473-4732 (from North America) or 213-337-3646 |
| Monday-Friday |
0900-1700 Eastern Standard Time} |
While on the Employee Travel Site, select "My Profile" and here you can review your remaining passes. When on the Employee Travel Site, select Travel History. Here you will find various options that will allow you to review your travels. Records can be searched by employee or spouse. Visit News and Policies heading. This covers all aspects of employee travel. When on the Employee Travel Site visit Review Trip. Here you will follow the steps to allow you to revise or cancel your planned trip. When on the Employee Travel Site, visit Other Airlines Ticketing. This is located by clicking on Flight Shopping. At the bottom you will see Other Airlines Agreements. Visit and select the Other Airline you desire. To obtain a refund you will need one of two forms, supplied on ACaēronet.
The forms are:
• ACF23A : Refund – Non-Revenue tickets (ZED/ID) – Unused ticket
• ACF23B : Refund – Non- Revenue tickets (ZED/ID) – Partially used tickets
To get these forms you visit: http://acaeronet.aircanada.ca. Download forms from the Forms section.
Mail either of these forms to:
Air Canada Refund Services,
P. O. Box 6475,
Winnipeg, Manitoba, R3C 3V2
After reading the Airline Agreement you will be instructed how to contact the desired Airline. Some require a phone call, while others use the Zed Fare Registration found on www.gozed.com. The required sign-in for gozed is: Carrier Code = AC and the three digit carrier code 014. The carrier password is aczed or acjazz. Some Zed fares may require the assistance of the Employee Call Centre at 1.800.413.1113 (listen to the prompts) Speech Recognition is a method to book your travel plans when using the telephone. You must speak clearly and without a degree of hesitation for the system to fully understand you.
IVR / Speech Recognition phone number is 1.888.834.6660 in North America
You MUST have a credit card listed in your Travel Profile prior to using the IVR Option.
Contact Employee Call Centre at 1.800.413.1113 (listen to the prompts).
Allow about 4 days for pick-up and payment at an Air Canada Ticket Counter You can read the Guidelines, by visiting the Air Canada
Employee Travel Site.
Select News & Policies and then Family Affair.
All bookings must be made through the Air Canada General Reservations at 1.888.247.2262 Listen to the prompts and select # 3 for Family Affair Questions and Bookings. The $ 20.00 Charge mentioned will be waived when inquiring or purchasing Family Affair Tickets. You can contact Air Canada Vacations through the Employee Travel Website or phone 1.877.752.5510 Contact one of the persons in your area from the Travel Booking Assistants List. (Also linked from the Home Page.) Contact one of the persons in your area from the Travel Booking Assistants List. (Also linked from the Home Page.)
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