Visit the World Wide Web at   www.travel.aircanada.com

Yes, you need both your Employee Number and a passport to travel. Effective January 22nd, 2007 for air travel outside of Canada a valid passport is mandatory Pionairs and retirees are completely responsible for your own travel documents required for your counties of travel.

Contact Air Canada at 1-800-413-1113 (listen to the prompts)

While on the Employee Travel Site, select  "My Profile" and here you can review your remaining passes.

When on the Employee Travel Site, select  Travel History. Here you will find various options that will allow you to review your travels. Records can be searched by employee or spouse.

Visit News and Policies heading.  This covers all aspects of employee travel.

When on the Employee Travel Site visit Review Trip.  Here you will follow the steps to allow you to revise or cancel your planned trip.

When on the Employee Travel Site, visit Other Airlines Ticketing.  This is located by clicking on Flight Shopping.  At the bottom  you will see Other Airlines Agreements.  Visit and select the Other Airline you desire.

To obtain a refund you will need one of two forms, supplied on ACaēronet.

The forms are:

• ACF23A : Refund – Non-Revenue tickets (ZED/ID) – Unused ticket
• ACF23B : Refund – Non- Revenue tickets (ZED/ID) – Partially used tickets

To get these forms you visit: http://acaeronet.aircanada.ca. Download forms from the Forms section.

Mail either of these forms to:

Air  Canada Refund Services,
P. O. Box 6475,
Winnipeg,  Manitoba,   R3C 3V2

After reading the Airline Agreement you will be instructed how to contact the desired Airline. Some require a phone call, while others use the Zed Fare Registration found on  www.gozed.com.

The required sign-in for gozed is:
Carrier Code =  AC and the three digit carrier code 014.
The carrier password is aczed or acjazz.

Some Zed fares may require the assistance of the Employee Call Centre at 1.800.413.1113 (listen to the prompts)

Speech Recognition is a method to book your travel plans when using the telephone. You must speak clearly and without a degree of hesitation for the system to fully understand you.

IVR / Speech Recognition phone number is 1.888.834.6660 in North America

You MUST have a credit card listed in your Travel Profile prior to using the IVR Option.

Contact Employee Call Centre at  1.800.413.1113 (listen to the prompts).
Allow about 4 days for pick-up and payment at an Air Canada Ticket Counter

You can read the Guidelines, by visiting the Air Canada
Employee Travel Site.

Select News & Policies and then Family Affair.

All bookings must be made through the Air Canada General Reservations at 1.888.247.2262 Listen to the prompts and select # 3 for Family Affair Questions and Bookings. The $ 20.00 Charge mentioned will be waived when inquiring or purchasing Family Affair Tickets.

You can contact Air Canada Vacations through the Employee Travel Website or phone  1.877.752.5510

Contact one of the persons in your area from the  Travel Booking Assistants List. (Also linked from the Home Page.)

Contact one of the persons in your area from the  Travel Booking Assistants List. (Also linked from the Home Page.)

The objectives of the Association are to maintain and continue the close friendships and associations of the members, to foster a spirit of mutual helpfulness among them, to promote their general interest and welfare and to represent the members to Air Canada in all matters having an impact on their welfare. As well, the organization is to promote Air Canada in what manner that may be appropriate.

Pionairs have a National Executive, consisting of 6 Executives and up to 4 Directors-at-large. These are elected every two years.

At this time (March, 2006 ), there are District Directors (Board of Directors) which head 15 Districts. Each District Director has committees in the respective areas.

All are volunteer positions or assignments.

Explore the Pionairs Website at www.pionairs.ca.

Visit Pionairs Website at www.pionairs.ca

Select PIONAIRS DOCUMENTS from the Express Links. Select Registration & Change Form; fill the appropriate form and submit as instructed.

Note:  You must include your first years dues, even if you have selected payroll deduction on your application.

Contact your District Director.  Visit Pionairs Website www.pionairs.ca select your District webpage OR select PIONAIRS DOCUMENTS from the Express Links and select Board of Directors (or District Directors & Webpage Coordinators if you need tel and address info.)

On Pionairs Website www.pionairs.ca select PIONAIRS DOCUMENTS from the Express Links.  Select Executive Board (for bio details select Executive Board Positions & Bios).

There are two types of Membership within Pionairs

1. Regular Membership - shall be open to retired employees of Air Canada or Canadian Airlines International and their Constituent Airlines, regardless of years of service, and shall include their spouse or legal partner or surviving spouse or legal partner of employees or retired employees.

2. Associate Membership shall be limited to ex- AC/CDN and associated Airlines’ employees, regardless of years of service, who terminated their employment in good standing and accepted by the Executive Board. Associate members may not hold office, and do not have a vote.

The Pionairs Mail List is the means by which we inform our Retiree members who have subscribed to our newsletter. Members are informed about various Pionairs activities, Air Canada news, and other aviation information by email. We also respond to queries that may not be included in our FAQs (frequently asked questions) section. If the answer to your question can be found in the FAQ section, we may direct you there.

National Pionairs News, the name of our newsletter, is free of charge and is a benefit of your Pionairs Membership fee. The system has Profiles setup for each subscriber. This is "user friendly", allowing the subscribers to directly manage their personal profiles to change their email address, name preference and other details..

The Pionairs News Team drafts and issues the National Pionairs News using a commercial product called Constant Contact where our subscriber data base is maintained and allows secure distribution of the newsletter. We communicate with subscribers in over 30 countries.

Any Pionairs member in good standing.

Enter your email address in the sign-up area at the bottom of this page.and follow the instructions.

Scroll down to the bottom of this page and enter your email address. Read the page (see sample below) and click on submit.

There is also a link located near the bottom of each newsletter.  Click on the small blue text – Update Profile/Email Address and follow the directions on the resulting web page and directions will be sent to your email address on how to proceed.

Access your Profile page (see How do I access my personal National Pionairs News profile?.)  Under Your Email Address, follow the prompts. Then click Submit.

Access your Profile page (see How do I access my personal National Pionairs News profile?.)  Under Your Interests column, uncheck ALL the boxes. At the bottom the list check the box Vacation/Suspend.  Then click Submit.

Access your Profile page (see How do I access my personal National Pionairs News profile?.) Under the Your Interests column, uncheck the box for Vacation/Suspend. Ensure you check the box at the top of the list which is National Pionairs News. Click the Submit left hand bottom of the page.

Yes.  Access your Profile page (see How do I access my personal National Pionairs News profile?.)  On the lower left side, check the box beside I would like to receive text only newsletters. Then click the Submit.

Yes.  But be aware that this will affect ONLY your profile page in National Pionairs News and the way your newsletter is addressed to you personally.

Access your Profile page (see How do I access my personal National Pionairs News profile?.)  Under Your Information you may make the necessary correction(s). Click the Submit.

To permanently remove yourself from the emailing of National Pionairs News and delete your Profile, click on the small blue text Safe Unsubscribe near the bottom of the newsletter.

BUT BE FOREWARNED that once you do, you will be placed on a "Do Not Email" list and we cannot re-subscribe you. You will need to do this yourself. To re-subscribe see How do I subscribe to the National Pionairs News?

Contact Air Canada through eServices

    EMPLOYEE SERVICES

        • Tel 1.877.645.5000
        • Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
        • Mail  - Employee Services
          P.O. Box 7650, Station B
          Toronto, ON  M2K 3B5

    U.S.A. - EMPLOYEE SERVICES

        • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
        • Mail - Employee Services ,
          401 North Tryon Street,
          Dept. 100, P.O. Box 563983,
          Charlotte, N.C. 28256-3983

You may wish to visit Pionairs Website at www.pionairs.ca and select PIONAIRS DOCUMENTS, then select Checklist for Widows/ Widowers.  This can be a valuable asset in completing many of the tasks involved.  Pionairs recommends you print this in advance and add it to your valuable papers.

Contact your District Director. They will have the resources to make contact with others who may be able to meet your needs.

Visit Pionairs Website www.pionairs.ca select your District webpage OR select PIONAIRS DOCUMENTS from the Express Links and select Board of Directors (or District Directors & Webpage Coordinators if you need tel and address info.)

Contact your District Director.  Visit Pionairs Website www.pionairs.ca select your District webpage OR select PIONAIRS DOCUMENTS from the Express Links and select Board of Directors (or District Directors & Webpage Coordinators if you need tel and address info.)

Contact Air Canada eServices
1-877-645-5000 (From Monday to Friday between 0900 and 1700 all time zones in North America)

    CANADA

        • Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
        • Mail  - Employee Services
          P.O. Box 7650, Station B
          Toronto, ON  M2K 3B5
        • Fax: 1-866-207-8636

    U.S.A.

        • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
        • Mail - Employee Services ,
          401 North Tryon Street,
          Dept. 100, P.O. Box 563983,Charlotte, N.C. 28256-3983
        • Fax: 1-866-209-0570

Pionairs was provided with the following guide in this matter (CIC 84 Page 184).

    * Contact Air Canada Cargo 514.422.0555
    * The policy provides for the carriage of Human Remains free of charge for employee, retiree, spouse and dependant children.
    * A 50% discount is available for carriage of parents or spouse’s parents.
    * All arrangements must be made via Air Canada Cargo office.

Note:

    You should know that this offer is applicable to only Air Canada services.  For service Other Airlines you must discuss the matter with those airlines directly.

    Although the Montreal Air Cargo phone contact is mentioned above, one would be prudent to contact the closest Air Canada Cargo Office to where the death took place.  It would be expected they may be able to greatly assist in this matter.

PRE-SUBMISSION REQUIREMENTS

1. You must be a member of the ACFamily Network Forums at www.acfamily.net .  Active and retired employees of Air Canada and related companies are eligible for free membership.

2. If you are NOT a member but are eligible, then register at www.acfamily.net

4. Ensure that your photo are within the parameters:  Max 800pixes wide or high, and max 150 kb in file size.
 
SUBMISSION (We recommend that you submit one photo at a time unless you are familiar with the multiple photo upload function.)
1. Go to www.acfamily.net/photopost/ and LOGIN
2. Click> UPLOAD PHOTOS    
3. Select> CHOOSE CATEGORY  and sub-category from drop-down the list:
4. Click>BROWSE for the location of the photo on your computer. Once you have located it, click>OPEN in the browse dialogue box.
5. Enter a descriptive TITLE in the appropriate box    
6. Finally, click> UPLOAD/SUBMIT button.     
 
Repeat this process for further submissions.  To delete your submission just login as above; find your photo in the Photo Gallery and select "delete."

This is a toll-free telephone information service. It is designed to bring non-email members timely information on various aspects of interest .

Taped information is about 3 to 4 minutes in length. It is a listen-only system - no messages can be left.

Much of the contents will have been sent via email to those with computers.

Members and retirees can contact this service at

    • Within North America 1.866.232.6715
    • Within the Montreal area  514.422. 7399
    • Worldwide (Unfortunately, our members will have to call long distance to the Montreal at this time.)

Contact Air Canada eServices
1-877-645-5000 (From Monday to Friday between 0900 and 1700 all time zones in North America)

    CANADA

        • Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
        • Mail  - Employee Services
          P.O. Box 7650, Station B
          Toronto, ON  M2K 3B5
        • Fax: 1-866-207-8636

    U.S.A.

        • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
        • Mail - Employee Services ,
          401 North Tryon Street,
          Dept. 100, P.O. Box 563983,
          Charlotte, N.C. 28256-3983
        • Fax: 1-866-209-0570

You will have to contact Employee Services and request the Letter of Employment from them.

Contact Centre    877 645 5000
Email    This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Address    Employee Services
                P.O. Box 7650, Station B
                Toronto, Ont M2K 3B5

LONG DISTANCE PHONE  882-645-5000

U.S.A.  CONTACT FOR EMPLOYEE SERVICES

Phone :   877-645-5000 Email:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Address:   Employee Services

                    401  North Tryon Street,  Dept. 100

                    P.O. Box  563983

                    Charlotte, N.C.   28256-3983

Login to AC aēronet and click My Retirement > Benefits

Click here for more info on AC aēronet

Contact Air Canada through eServices
1-877-645-5000 (From Monday to Friday between 0900 and 1700 all time zones in North America)

CANADA

• Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Mail  - Employee Services
P.O. Box 7650, Station B
Toronto, ON  M2K 3B5
• Fax: 1-866-207-8636

U.S.A.

• Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Mail - Employee Services ,
401 North Tryon Street,
Dept. 100, P.O. Box 563983,
Charlotte, N.C. 28256-3983
• Fax: 1-866-209-0570

The company ClaimSecure assumed the administration of the Basic and Voluntary Supplementary Health Plans Health    Plan(s) for Air Canada Retirees on January 1st 2010.

NO, However, log into ACaeronet, select My Retirement tab and under Table of Contents / ClaimSecure, log into your eProfile. Enter your data in the appropriate form for your claim and print the document.

Submit to:
Air Canada/ClaimSecure Inc.
PO Box 7878
Sudbury ON
P3E 0A9

No. There are different forms for each plan.

·If you are a member of the Basic Health plan, you should use the
ClaimSecure claim form which identifies group number 3100.

·If you have enrolled in the Voluntary Supplementary Health plan,
you should use the ClaimSecure claim form which identifies group number 3101.

These forms are available on the ACaeronet under the ‘My Retirement’ tab or on the ClaimSecure eProfile site. Claim forms are also available from Employee Services.

ClaimSecure has toll free  1-888-982-7878   if you have questions.
A                                              
You can also send ClaimSecure an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
OR
Air Canada / ClaimSecure
PO Box 7878
Sudbury, ON  P3E 0A9

Pionairs have entered into an agreement with Johnson Inc., to offer our members optional Home, Auto & Travel Insurance

For travel insurance, Johnson offers  "MEDOC" Out of Country Emergency Travel Insurance, included trip cancellation and interruption coverage, unlimited 35 day trips, monthly deductions, 90 days pre-existing medical clause and is available to members age 76 and older.

Another very important MEDOC feature is that while most plans, including credit card plans, claim the first $2,500.00 per occurrence from the Emergency Out-of-Country lifetime maximum component, Johnson Inc., MEDOC plan does not.

For complete and up-to-date details on all types of insurance, go to the Pionairs website www.pionairs.ca and click INSURANCE - AUTO / HOME / TRAVEL.

Yes, when you access their site it will ask you what province
you are interested in obtaining information on.

Johnson Insurance are assisting Pionairs in a couple of areas
which are in turn rewarding to our Members.

Carol-Ann Montgomery - Publicity & Liaison Director, Pionairs has been closely involved with the Johnson Inc., arrangements and can be reached at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Today, more and more Air Canada is placing different kinds of information for both Active and Retirees on The Air Canada Portal, such as,  personal/personnel data (permitting self-changes), policies & procedures, subscriptions to company news  & Horizons, employee telephone book, etc.

You need to familiarize yourself with the Air Canada Portal because it is the only access you have to certain company information.

The portal is a web-based application that provides secure and personalized access to information and applications from anywhere in the world.  It is located on the Internet at www.acaeronet.aircanada.ca

Information is organized into broad categories that consider the user’s point of view (eg: life events, career, my money, my work, my tools).  By entering a simple key word you can use the search engine to find a policy or form/

A robust technical environment will support the employee self-service function.

ACaeronet is your gateway to all Air Canada information and tools. From this ‘Portal’, you can access Air Canada news, customized work-related documents and applications, as well as personal information. Because ACaeronet is Internet-based, you can access information and selected computer applications when you need them, wherever you are.

On the Internet go to http://acaeronet.aircanada.ca, you will require a your employee ID number (your employee number preceded by "AC" e.g. AC123456) and a password.

Should you not have a password or you need a new password, contact Air Canada Help Desk Support:

• 1-514-422-4357 in Montreal area
• 1-866-274-5444 in North America

The Portal requires an Internet browser such as:
• Microsoft Internet Explorer 5.5 or Higher.
• Netscape  7.x
• Mozilla  Firefox 1.x.
•If you have a Mac, both Apple Safari and Mozilla Firefox 1.x  will work.

If you require assistance in accessing the Portal please contact Help Desk Support at the phone numbers listed above. For all other Portal assistance, we recommend that you check the FAQ or Portal Demo. If you require more assistance, please use the Feedback Form and you will be provided a response as soon as possible.

Contact Air Canada Help Desk Support:

• 1-514-422-4357 in Montreal area
• 1-866-274-5444 in North America

Contact one of the persons in your area from the Travel Booking Assistants List.

While Pionairs are not travel agents, we can suggest:

• Register with the ACFamily Network Forums (it is free at www.acfamily.net ) and check out the Discount Forums and Interline Forum for AC employee/retiree discounts

• Also login into AC aēronet and click> My Retirement> Travel

• Interline World Vacations - www.interlineworld.com or 1.866.279.8480 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it '; document.write( '' ); document.write( addy_text83585 ); document.write( '<\/a>' ); //--> This e-mail address is being protected from spambots. You need JavaScript enabled to view it

• Air Canada Vacations - login to the Employee Travel Site

• That you try the Internet using Google to search for deals.

• Request CAA/AAA seniors rates if you are member.

Active and retired Air Canada and Air Canada Jazz employees can receive a 25% percent discount while on leisure travel for Self-Park and Valet Parking at any PARK 'N FLY location across Canada.

You will be required to present your Air Canada  identification card at any locations conveniently open 24/7.

Your Code Number is 31737

Valid until Dec 31st, 2010

Yes, Interline World Vacations - www.interlineworld.com or 1.866.279.8480 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

FedEx, Air Canada’s preferred courier provider, offers all active and retired Air Canada and Air Canada Jazz, Air Canada Vacations and Destina employees, with a minimum of six months service, a discount on all FedEx-Express shipments. This Discount does NOT apply to FedEx-Ground Shipments.

To take advantage of this service, the Retiree or Retiree Spouse must present a valid Air Canada I.D. Card (or photocopy), or a recent Pension Stub and Government Photo I.D., at any of the MAIN FedEx shipment locations.

Savings can be as much as 75% . This discount is non-transferable to family members or friends. The discount does NOT apply to COD shipments.

Plan to avoid the crunch times of the day; drop your shipments off between 10A.M. and 2 P.M

Note: A Blackout period can be expected by mid-December to year-end, so ship early.

For more information on FedEx services, visit their website at www.fedex.ca (for Canada) and www.fedex.com (for the
U.S.A.), or call them at (800)-GO-FEDEX

Pionairs' concerns with users:

• It has been reported in the past, that some employees and retirees may have abused this discount offer, involving the FedEx Agents. We as Pionairs are very troubled by hearing of these incidents. These will lead to a discontinuation of this generous discount service, if the abuse prevails.
• As with many discounts offers, we are recommend that retirees exercise care and respect when within the FedEx offices. Many other customers in the shipping office are paying full fare and should be respected.
• All efforts should be made to assist the FedEx Agents when processing your shipment. Show your appreciation, by dropping off a small token, i.e.. a small box of chocolates, a small box of cookies. You are enjoying a substantial saving by being able to access this service.

Yes, Pionairs and retirees are allowed a discount on cargo shipments.

All Discounts apply to shipments made ONLY on Air Canada services. Discounts apply to the Basic Rate and do NOT include charges  i.e. Terminal, Customs, delivery, Insurance.

Contact Number 1.800.361.2159 (select  Language option, then 2 ).

The Air Canada Website can be accessed at www.aircanada.ca then select Air Canada Family, then Air Canada Cargo, and finally Products and Services to obtain shipping options and general information.

General Air Freight

• A discount of 80% applies to the first 100 kgs, on all Domestic and Trans-border shipments.
• A Discount of 50% applies to Worldwide shipments.

Express Shipments

• A discount of 50 per cent applies to Express shipments. Some size restrictions may apply, but generally less than 32 kgs per shipment applies.

Discounts are available by presenting the shipment and Air
Canada Identification, when attending the Cargo Terminal.